Introducing Brokers on IBKR’s platforms can “white brand” or incorporate their own organization’s identity into IBKR software and documentation in specific areas including Trader Workstation, Client Portal, and reports.
White Branding is configured and managed in the Broker Portal by navigating to the Head & Shoulders icon in the upper right corner and selecting Settings. Once in Settings, select White Branding in the Account Configuration section.
If the broker is configuring White Branding for the first time, they will need to enable it by clicking Enable and entering a White Branding ID. The White Branding ID must be six to ten characters but if the broker would like to white brand SMS communications, the ID cannot exceed seven characters. Once the White Branding ID is entered, click save and the broker will be redirected to the main White Branding configuration page.
The White Branding ID can be changed at any time by clicking the configure gear icon to the right of the White Branding ID box.
The White Branding page is split into 5 main categories:
- Registration System, Portal, Statements, and PortfolioAnalyst,
- Contract Database
- User Guides, and
- Trader Workstation
Registration System, Portal, Statements, and Portfolio Analyst
The Registration System, Portal, Statements and Portfolio Analyst section is where brokers can white brand the Client Portal, client application and customer reports. Click the blue configure gear icon in the right corner to customize these settings.
The White Branding name entered here will replace “Interactive Brokers LLC” in the Client Portal and the application registration pages. The Banner section allows Brokers to upload their logo which will be reflected in the Client Portal, application pages, and a custom login link. The banner logo must be a 650×80 jpg or png images and less than 50KB in size.
Note, do not use the Interactive Brokers logo in your white branding banner. IBKR cannot give endorsements and using a banner based on the IBKR corporate banner would give that impression.
Click Choose a File to select the image to be uploaded as the banner. Once the banner has been uploaded, brokers can use their custom white branded link which contains their White Branding ID at the end of this link. That link can be embedded in their website as a Login link.
Brokers can also opt to hide the Investors’ Marketplace from their clients as well as IBKR’s customer service tools and instead replace them with a link to the broker’s customer service page. When all the requested changes have been made, click Save and a popup menu will appear indicating the broker can logout and log back in to view the updated changes. Changes submitted prior to 5pm EST should be reflected the same day. However, white branding of statements and reports can take up to 24 hours from the time the banner is uploaded.
Interactive Brokers provides the ability for Brokers to white brand emails that are sent from IBKR to the clients. Brokers can specify a bounce email address, a return email address, and their email signature.
Additionally, there are steps the Broker will need to configure pertaining to their domain to ensure that the emails can be delivered in a safe manner and not interpreted by the client’s recipient server as spam. For help with these configurations, click the blue Question mark to the left of each setting which will expand further information. If additional assistance is needed, please reach out to our White Branding team at [email protected].
Lastly, when ready to activate the white branded emails, click Yes to turn on Email white branding and click Save. Email white branding takes effect within 24 hours of being configured. To confirm if the email white branding is fully configured, click blue Alert icon and SUCCESS will indicate a successful configuration.
The Contract Database section allows brokers to customize IBKR’s Contract Database page that allows customers to search for products and view further information on specific assets such as listing exchange, trading hours, and more. Brokers can enter links to two images that they create – a leftmost image that must be 244 x 58 pixels and rightmost image that must be 371 x 58 pixels – and a link to their own stylesheet.
The custom link to the white branded contract database is reflected at the top of the pop-up configuration window. Changes to the Contract Database will take effect within 12 hours.
The TWS User Guide cannot be white branded with the broker’s logo banner. However, there is a link provided in this section for a generic version of the User Guide which does not contain IBKR’s branding.
The Trader Workstation section allows brokers to customize the IBKR desktop trading platform, so it displays their logo and useful company information such as a link to the company’s Homepage, Customer Service, Technical Support, and Sales Representative’s contact information.
The configuration page for TWS is split into 3 main sections:
- General Information where the broker can enter their Company name, logo and website.
- Help Desk Contact Information to specify up to 3 ways for clients to contact the broker’s help desk.
- And finally, Useful Links that will appear in the Help menu of the TWS Menu bar such as user guides, Frequently Asked Questions, or other resources.
Once all the desired information has been entered, click Save and the initial white branding request may take up to 48 hours to take effect. Afterwards, the broker will need to provide their clients a link to download and install the white branded TWS as well as configure .jnlp files which are used to launch TWS. The instructions and code to create these links and .jnlp files are included in the White Branding section of the Broker Portal User Guide.
As reviewed in this lesson, White Branding is simple and easy to set up and allows Introducing Brokers to brand the IBKR software with their own organization’s identity and information.
Disclosure: Interactive Brokers
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