It has become an annual tradition that your author takes Heptagon’s very own Head of IT out for a coffee, for what better way could there be to learn about future trends in technology? Unlike last year’s edition, which had to occur virtually owing to ongoing COVID-19 issues, last week your author was able to enjoy an Americano and our IT Head a Chai Latte in the real world, while discussing all things tech.
After only a short period of time, the conversation inevitably turned to AI. “Even if you had been living under a rock”, you would have heard the term, I was told, for it has “exploded” during the period since the two of us last discussed technology. As a consequence, your author was told, “everyone is jumping on the bandwagon.” One only needs to look at the performance of so-called AI darlings in the stock market to see the veracity of this assertion. What was more interesting to learn, is why the attraction of AI? It was described to me as a “game-changer” since it allows “better access [to information]” and can generate “faster turnaround” than a human.
As exciting as all things AI sound, caution remains the order of the day. Sure, it is important to “move quickly” in order not to be left behind. AI, if implemented correctly could be “a source of competitive advantage” for firms. It is hard to disagree with such a standpoint, although it was helpful to be reminded that since Large Language Models (LLMs) are “written by humans” and “humans are not perfect”, they will be subject to errors. Put another way, as we have argued in our own research, the intelligence generated by such models is, by definition, ‘artificial.’ Against this background, our IT Head was of the firm view that a “human element” was still required to have oversight over the answers generated by LLMs. Nonetheless, AI, if implemented well, should “speed things up” and allow resourceful employees to take on more tasks.
There was more to our conversation than just AI. In between sips of coffee, we did have time to discuss cybersecurity, which ultimately should remain the leading concern of any IT professional. A security compromise could “disrupt everything”, for any firm is “only as good as its reputation.” Might AI come to the rescue here, then, I was forced to ask? For sure, was the response, since “better AI means better cyber.” Security programmes trained on large sets of data should, all other things being equal, become better at pre-empting potential threats.
As we departed, a final thought occurred to me: if AI is getting better the whole time, how much of a threat might it pose to IT professionals? Our Head of IT provided a worthy response. For starters, “people need [still] to work out how to get the best out of it”, but even in a more digitalised and ‘intelligent’ world, it will remain hard for models to reproduce everything that people do; the ability to show empathy or to react to the unpredictable, for example. Rather, think of AI as an enabler, a tool to allow people to do things better, or, as our IT Head put it, “AI will increase my powers – I encourage it.”
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Originally Posted July 6, 2023 – Season 5, Post 26: Coffee with the Head of IT
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